1. Who we are
This Privacy Policy explains how Metavue Marketing ("Metavue", "we", "us") handles personal information when you visit our website, contact us or use our services. Metavue is a digital marketing and lead generation agency based in Kerala, India.
Legal entity name: [add registered business name]. Registered address: [add address].
2. Information we collect
We may collect the following information:
- Information you give us: your name, phone number, email address, company name, project details and any message you send through our forms, WhatsApp, email or phone.
- Information collected automatically: device and browser type, pages viewed, approximate location, referring website and similar usage data, collected through cookies and analytics tools.
- Information from advertising platforms: if you submit a lead form on an ad run by us, such as a Meta or Google lead form, we receive the details you entered.
3. How we use your information
- To reply to your enquiry and provide our services
- To prepare quotes, plans and free lead audits
- To send updates, reports and follow-ups related to your enquiry or services
- To improve our website, content and campaigns
- To measure the performance of our advertising
- To meet legal and accounting obligations
4. Consent and legal basis
We process your personal information with your consent, or for other purposes permitted by applicable Indian law, including the Digital Personal Data Protection Act, 2023, where it applies. You may withdraw your consent at any time by contacting us.
5. Information we handle for our clients
When we run campaigns for builders and other clients, we may receive enquiries from buyers on the client's behalf. We use this information only to provide services to that client, such as organising follow-up and reporting. The client is responsible for how it uses the information it receives.
6. WhatsApp and messaging
We message people on WhatsApp, SMS or email only when they have enquired with us or have agreed to be contacted. You can ask us to stop messaging you at any time by replying "STOP" or contacting us.
7. Cookies and tracking technologies
Our website may use cookies and similar technologies, such as analytics tools and advertising pixels, to understand how visitors use the site and to measure our advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
Tools we use: [confirm and list, for example Google Analytics, Google Tag Manager, Meta Pixel].
8. Sharing your information
We do not sell your personal information. We may share it with:
- Service providers that help us run our business, such as website hosting, analytics, CRM, messaging and communication tools
- Advertising platforms, such as Meta and Google, to run and measure campaigns
- The client on whose behalf we collected your enquiry
- Authorities, where required by law
These providers may process information under their own privacy policies.
9. How long we keep information
We keep personal information only as long as needed for the purposes in this policy, to meet legal or accounting requirements, or to resolve disputes. After that, we delete or anonymise it.
10. Security
We use reasonable technical and organisational safeguards to protect your information. No website or online system is completely secure, so we cannot guarantee absolute security.
11. Your rights and choices
Subject to applicable law, you may ask us to:
- Tell you what personal information we hold about you
- Correct or update inaccurate information
- Delete your information
- Withdraw your consent to our use of your information
To make a request, contact us using the details below. We may need to verify your identity first.
12. Children
Our website and services are meant for businesses and adults. We do not knowingly collect personal information from children.
13. Links to other websites
Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
15. Contact and grievance
For questions, requests or complaints about your personal information, contact:
Name or Grievance Officer: [add name]
Email: [add email, for example privacy@metavue.com]
Phone: [add number]
Address: [add address]
You can also reach us through our contact page.